Buddy Program

RogiCare Buddy Program is designed to stand by patients and their families at every step of their healthcare journey. From understanding your medical rights and reviewing hospital bills to accessing records, seeking second opinions, and drafting complaints when needed, our team provides structured guidance and practical support. The Buddy Program ensures you are informed, protected, and empowered to make confident healthcare decisions

1. Right to Information

  • You have the right to know your diagnosis and treatment options.

  • You can ask about risks, benefits, and alternatives.

  • You have the right to understand medical terms in simple language.

2. Right to Medical Records

  • You can request copies of your medical records.

  • Hospitals must provide records within a reasonable time.

  • You can use records for second opinions or insurance claims.

3. Right to Informed Consent

  • No procedure should be done without your permission.

  • You must be told about risks and alternatives.

  • You can refuse treatment if you choose.

4. Right to Second Opinion

  • You can consult another doctor before major treatment.

  • Hospitals must not deny access to your reports for this purpose.

5. Right to Transparent Billing

  • You can request itemized bills.

  • You have the right to question unclear charges.

  • You should be informed about estimated costs before treatment.

6. Right to Emergency Care

  • No hospital can refuse emergency treatment.

  • Stabilization must be provided before transfer.

7. Right to Privacy and Dignity

  • Your medical information must be kept confidential.

  • Examinations should be conducted with respect and privacy.

8. Right to Non-Discrimination

  • You must receive care regardless of gender, caste, religion, or financial status.

9. Right to Safe and Quality Care

  • Hospitals must maintain hygiene and safety standards.

  • You can report unsafe practices.

10. Right to Complain and Seek Redressal

    • You can file complaints with hospital authorities.

    • You can approach consumer courts or medical councils.

    • RogiCare can assist in complaint drafting.